Thanks for purchasing our products at candlescartel.com operated by Team Candles Cartel.

 

Here Is The Return Label Link URL Below!!

 

 

 

The Return ID #: PR928315

 

How To Use The Return Label URL

  1.  Please Print The Return Label Out.
  2. Then Simply Place It In A Box That Will Safely Secure The Items Shipped Back To Candles Cartel
  3. Then Deliver To Your Local Post Office
  4. Label Is Already Paid For!  You Can Just Drop It Off You Do Not Have To Pay To Ship It Back To Us Here At Candles Cartel:)
  5. Thank You!

 

Label Printing Issues FAQ:

Please use the Return ID#: PR928315 at your local post office to get them to print the label. 

Any cost incurred at the post office or elsewhere for printing a label to be shipped back to Candles Cartel during the item return process will not be credited back to you by Candles Cartel.   

 

Alternatively

You can get this barcode scanned to provide the Return ID# while at the post office for your convenience.  For more info please email akeem@candlescartel.com

Make Sure Your Phone Screen Is On When Post Office Employee is scanning the bar-code - they will appreciate it! 
Having issues beyond those? 
Please contact us via Social Media Direct Message:

 

  1. LinkedIn
  2. Facebook
  3. Instagram
or email akeem@candlescartel.com with the heading as (your) "order number - refund" 
or call 289 680 6944 (you can also text) 

 

Return Merchandise Authorization Information: 

Please write the order number on the Return Label to provide RMA (Return Merchandise Authorization) for the Post Office to process.  

 

 

HOW THE REFUND WORKS:

  

CANCELLATION:

You can cancel an order within 30 days of purchase.  We charge a 12% restocking fee (if it's $20 we'd charge $2.40 so you'd get $17.60 for example).  The cost of shipping the item back is covered by Candles Cartel (us) to ship it back to us here at our return address.  Please email us or chat with us for more -  akeem@candlescartel.com.

 

Restocking Fee: 

Due to the expenses of the pandemic and other related business we charge a 12% restocking fee

ex.(if it's $20 we'd charge $2.40 so you'd get $17.60 for example). 

 

We cover the cost to ship the item by providing a prepaid label see here.  Please email us for more -  akeem@candlescartel.com.

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

 

After we receive your item, our team of professionals will inspect it and process your refund. 😊

 The monies paid will be refunded to the original payment method you’ve used during the purchase.

 

Credit Cards

For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team.

 

RETURNS

Candles Cartel  stands behind our products 100%. 

Products purchased directly from Candles Cartel can always be returned within 30 (thirty) days of purchase, per the following guidelines:

 

Definitions of Unused

  • Unused Product
    • Container must be in its original, sealed and unused condition
    • Must provide proof of purchase (order number from our website) for a full refund or exchange
    • Refund excludes any restocking fees of 12% of total order’s sales price
    • Candles Cartel is responsible for return shipping costs
    • Used Product
      • slightly used item, partial used item or fully used item
      • Once an item has been used* in anyway, Candles Cartel is unable to accept the return or refund this item
      • Candles Cartel stands behind our products and we will consider product replacement (please chat with us or email us)

 

 

    • Damaged Product
    • Receipt of purchase with all claims refund (for Candles Cartel direct customers) or replacement

 

  • Manufacture Damage
    • Candles Cartel will replace products for Manufacture Damages (damaged candle vessels, glass jar, tin jar).

 

Required documentation

  • Proof of purchase, receipt copy,
  • Proof of purchase, copy of order confirmation
  • Picture of damaged product

Please email your order inquiries to akeem@candlescartel.com or call our customer support team at 289-680-6944.

For any inquiries regarding product, ingredients, and all other product questions please email akeem@candlescartel.com or call our customer support team at 289-680-6944.

How to purchase if you live outside the US or Canada

Candles Cartel does not discriminate based on location.  We offer shipping to specific locations outside the US or Canada, please chat with us so we can get you a shipping estimate for our candles. 

If You Have Any Other Questions Feel Free To Reach Out To Customer Service At akeem@candlescartel.com or Directly With One Of Our Co - Founders: akeem@candlescartel.com

 

Used*: item moved out of box, item was lit with fire, item was unpackaged out of original packing, 

i.e.

 : having been used before
such as
a : already exhausted for its intended purpose

b: previously used or owned

c : employed for a purpose; utilized

example of item referred to in context i.e. "candles"

1 : a usually molded or dipped mass of wax or tallow containing a wick that may be burned (as to give light, heat, or scent or for celebration or votive purposes)

2 : something resembling a candle in shape or use
a sulfur candle for fumigating

3 : required effort, expense, or trouble —usually used in the phrase not worth the candle 

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